Detailed Delivery and Shipping Policy

At 24by7 Publishing, we strive to ensure a smooth, timely, and secure delivery process for all our customers, regardless of whether you’re located in India, Bangladesh, the USA, the UK, the Middle East, or any other part of the globe. Our detailed delivery and shipping policy ensures that both our domestic and international customers are fully informed about the timelines, logistics partners, handling protocols, and service expectations involved in the dispatch of books, merchandise, or service outcomes. This is the first of three parts of our comprehensive shipping and delivery policy.

🌍 International Shipping Policy

We offer international delivery of products and service outcomes to our esteemed customers based outside India. Upon confirmation of payment or completion of credit-approval, our international shipping workflow begins promptly.

✈️ International Product Orders

• Processing Time: Once the order is approved and payment is verified, it takes between 7 to 14 business days for the order to be packed and prepared for dispatch.
• Shipping Method: All international deliveries are made using registered international courier services and/or international speed post, ensuring reliable tracking and secure handling.
• Customs and Duties: International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country’s import regulations. 24by7 Publishing is not liable for these charges.
• Delivery Timeline: The expected delivery time depends on the destination and customs clearance speed, and may take up to 15–30 business days.
• Courier Partners: We collaborate with reputed international courier services to maintain timely deliveries. These include but are not limited to DHL, FedEx, and India Post’s international arm.
• Shipping Confirmation: Once the product is dispatched, you will receive an email with a tracking number and shipment details.

📚 International Services Shipping (e.g., Author Copies, Printed Proofs, Complimentary Deliverables)

• Processing Timeline: After payment is confirmed and service output is ready, international shipping takes 7–14 business days to prepare.
• Delivery Carriers: Registered international couriers or India Post speed post are used.
• Shipping Inclusions: Many of our publishing packages include free international delivery of select deliverables. Please review individual package details for clarification.
• Transit Risks: 24by7 Publishing assumes no liability for damage incurred during transit by courier companies.

For any international shipping-related queries, you can always reach out to us at 📞 +91 9831 470 133.

🇮🇳 Domestic Shipping Policy (India)

Our shipping policy for customers based in India ensures prompt, traceable, and professional delivery.

📦 Domestic Product Orders

• Order Preparation: Post credit approval and payment confirmation, your product will be made ready for dispatch within 7–14 business days.
• Shipping Time: After dispatch, delivery can take up to 15 business days, depending on your location.
• Delivery Partners: We rely on registered domestic courier services and India Post Speed Post to ensure wide coverage and reliable delivery.
• Delivery Address: The order will be delivered to the registered address associated with your debit/credit card, unless an alternative address is provided during order confirmation.
• Responsibility Clause: 24by7 Publishing is not liable for any delays caused by courier companies or postal authorities. However, we do ensure prompt dispatch and timely handover of consignments.
• Tracking Information: Once your product is shipped, a tracking number and details will be sent to your registered email.
• Transit Damage Disclaimer: 24by7 Publishing bears no responsibility for damages during transit, though we take care in packaging to minimize such risks.

🧾 Domestic Services Shipping (Proof Copies, Packages with Physical Deliverables)

• Timeline: After final customer approval (if required) and payment confirmation, the deliverables will be prepared within 7–14 business days.
• Shipping Timeframe: Post-dispatch, delivery typically takes up to 15 days based on your location.
• Included Shipping: Most of our premium publishing packages come with free domestic shipping of physical elements like author copies or promotional materials.
• Submission-Driven Delivery: Deliveries will be conducted as per the instructions and registration data submitted by the customer during the service initiation process.

For assistance or concerns, contact us via WhatsApp, Call, or Email: 📞 +91 9831 470 133 | mail@24by7publishing.com

🔍 Important Considerations

• Planned Timeline Compliance: While we aim to meet all committed deadlines, occasional delays due to unforeseen postal or customs-related issues are beyond our control.
• Tracking & Communication: We ensure proactive communication. Tracking details are provided after dispatch, allowing customers to monitor their shipment.
• Service-Specific Policies: Please refer to individual product pages or service packages for detailed timelines and inclusions.
• Data Accuracy: Customers must ensure correct address details are provided during registration. We cannot be held responsible for failed deliveries due to incorrect addresses.

At 24by7 Publishing, we strive to ensure a smooth, timely, and secure delivery process for all our customers, regardless of whether you’re located in India, Bangladesh, the USA, the UK, the Middle East, or any other part of the globe. Our detailed delivery and shipping policy ensures that both our domestic and international customers are fully informed about the timelines, logistics partners, handling protocols, and service expectations involved in the dispatch of books, merchandise, or service outcomes. This is the first of three parts of our comprehensive shipping and delivery policy.

🌍 International Shipping Policy

We offer international delivery of products and service outcomes to our esteemed customers based outside India. Upon confirmation of payment or completion of credit-approval, our international shipping workflow begins promptly.

✈️ International Product Orders

• Processing Time: Once the order is approved and payment is verified, it takes between 7 to 14 business days for the order to be packed and prepared for dispatch.
• Shipping Method: All international deliveries are made using registered international courier services and/or international speed post, ensuring reliable tracking and secure handling.
• Customs and Duties: International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country’s import regulations. 24by7 Publishing is not liable for these charges.
• Delivery Timeline: The expected delivery time depends on the destination and customs clearance speed, and may take up to 15–30 business days.
• Courier Partners: We collaborate with reputed international courier services to maintain timely deliveries. These include but are not limited to DHL, FedEx, and India Post’s international arm.
• Shipping Confirmation: Once the product is dispatched, you will receive an email with a tracking number and shipment details.

📚 International Services Shipping (e.g., Author Copies, Printed Proofs, Complimentary Deliverables)

• Processing Timeline: After payment is confirmed and service output is ready, international shipping takes 7–14 business days to prepare.
• Delivery Carriers: Registered international couriers or India Post speed post are used.
• Shipping Inclusions: Many of our publishing packages include free international delivery of select deliverables. Please review individual package details for clarification.
• Transit Risks: 24by7 Publishing assumes no liability for damage incurred during transit by courier companies.

For any international shipping-related queries, you can always reach out to us at 📞 +91 9831 470 133.

🧳 Bulk Orders and Special Requirements

At 24by7 Publishing, we also accommodate bulk orders and custom delivery requirements for events, bookstores, universities, corporate clients, and authors. Whether you’re planning a book launch or distributing your books at multiple locations, we have you covered.

📚 Bulk Book Deliveries

• Pre-Order Planning: Bulk orders should be placed at least 2–3 weeks in advance to ensure timely coordination and dispatch.
• Custom Labeling: For corporate or educational orders, we provide labeling and packaging customization upon request.
• Delivery Scheduling: We can coordinate specific delivery dates to suit event schedules or bookstore arrangements.
• Dedicated Support: Each bulk order is assigned a dedicated account manager to ensure smooth communication.

🌐 Regional Shipping Exceptions

Some regions may have specific postal restrictions, delays, or limited access to courier services. We provide clear guidance on these exceptions during order placement.

🗺️ Restricted Zones

• Areas like remote rural zones, military regions, and protected environments (like national parks) may experience longer delivery times.
• In such cases, we recommend choosing India Post or speed post services.

🛃 International Import Restrictions

• Certain countries may not accept printed matter or impose high import taxes. Customers should confirm with local customs offices before ordering.

💸 Shipping Charges and Inclusions

Shipping charges depend on the service type, quantity, location, and whether it’s a domestic or international delivery. However, many of our packages include free delivery.

📦 Domestic Orders

• Free Shipping: Available with most premium packages
• Paid Shipping: For standalone book orders or re-orders

🌍 International Orders

• Standard Charges: Based on weight and country
• Duties & Fees: Borne by the recipient

📜 Packaging Standards and Eco-Friendly Practices

All items are packed in robust, multi-layer packaging to prevent damage. We also aim to reduce environmental impact:

• Recyclable Packaging Materials
• Biodegradable Sealing Tapes
• Minimum Plastic Usage

🔁 Cancellations and Delivery Re-Scheduling

❌ Order Cancellation

• Cancellations must be requested before dispatch.
• Custom-printed items or personalized books cannot be cancelled once printing starts.

🔄 Rescheduling

• If you wish to delay or reschedule a shipment, notify us before dispatch.
• A nominal storage or rescheduling fee may apply.

🧾 Delivery Confirmation and Receipt

Once your product is delivered, a confirmation email and/or SMS is sent. You may also receive a physical delivery note or invoice inside the package.

Returns and Refunds Policy

At 24by7 Publishing, we strive to ensure every customer is fully satisfied with their order and overall experience. However, we understand that there might be instances where a return or refund becomes necessary. To maintain transparency and fairness, please carefully read our Returns and Refunds Policy:

1. Eligibility for Returns:
   • Returns are accepted only if the product delivered is damaged, defective, or does not match the order specifications.
   • Any return requests must be made within 7 days of receipt of the product.
   • Customized or personalized products, including printed books with the buyer’s content, generally cannot be returned unless there is a manufacturing defect.
2. Return Process:
   • To initiate a return, customers must contact our support team at +91 9831 470 133 or email support@24by7publishing.com with order details, photos of the issue, and a brief explanation.
   • Our team will verify the claim and provide instructions for the return shipment.
   • Customers are responsible for returning the product in its original packaging and condition.
3. Refund Policy:
   • Once the returned product is received and inspected, refunds will be processed within 7-10 business days.
   • Refunds will be made via the original payment method.
   • Shipping charges, both initial and return shipping, are generally non-refundable unless the return is due to our error.
   • Partial refunds may be offered for products returned in less than original condition.
4. Non-Returnable Items:
   • Digital products such as ebooks, PDF files, and other downloadable content.
   • Customized printing jobs including name imprints or special edition covers.
   • Services such as book formatting, editing, and design once the final files are approved and delivered.

Lost or Delayed Shipments

24by7 Publishing partners with reputable courier and postal services to ensure the timely and safe delivery of all orders. However, once the product is handed over to the courier or postal authority, we cannot control delays or loss caused by these external parties. Here is how we manage such situations:

1. Tracking Your Order:
   • Upon dispatch, customers will receive a tracking number via email or SMS.
   • We recommend regularly checking the status on the courier’s official tracking portal.
2. Delay in Delivery:
   • Delivery times mentioned in our policies are estimates and may vary due to factors like customs clearance, weather conditions, or local postal delays.
   • We request customers to allow a grace period beyond the expected delivery time before reporting delays.
3. Lost Shipments:
   • If a shipment is declared lost by the courier or postal company, please contact us immediately with your order details.
   • We will file a claim with the courier service and keep you informed throughout the process.
   • Replacement or refund for lost orders will be provided only after official confirmation from the courier company.
   • Customers are advised to provide correct and complete shipping addresses to avoid lost shipments.
4. Damaged Shipments:
   • If the package arrives damaged, please take photos immediately and notify us within 48 hours.
   • We will coordinate with the courier for claims and provide a resolution accordingly.

Customer Support and Communication

Providing excellent customer service is a cornerstone of our business at 24by7 Publishing. To ensure smooth communication, we offer multiple channels to assist you with your orders, queries, or concerns:

1. Contact Methods:
   • Phone/WhatsApp: +91 9831 470 133 (available Monday to Friday, 9 AM to 6 PM IST)
   • Email: support@24by7publishing.com
   • Website Contact Form: Available on www.24by7publishing.com/contact
2. Response Times:
   • Our team aims to respond to all inquiries within 24-48 hours during business days.
   • For urgent matters related to shipments or payment issues, please call the phone number for faster assistance.
3. Order Status Updates:
   • Customers will receive email updates at key stages: order confirmation, payment approval, dispatch, and delivery.
   • For service orders (editing, formatting, design), status reports will be shared as per the project timeline.
4. Feedback and Complaints:
   • We welcome feedback to improve our services.
   • If you experience any issues, please contact us immediately so we can address your concerns swiftly and satisfactorily.

Important Additional Terms

1. Address Accuracy:
   • Customers must ensure that the shipping address provided during the order process is accurate and complete.
   • Any additional costs arising from address corrections or failed delivery attempts will be the responsibility of the customer.
2. Customs and Import Duties:
   • For international shipments, customs clearance is the responsibility of the recipient.
   • Additional customs duties, taxes, or fees imposed by the destination country are not covered by 24by7 Publishing.
   • Customers should be aware of their country’s import regulations prior to ordering.
3. Packaging Standards:
   • All products are carefully packaged to minimize the risk of damage during transit.
   • We use sturdy materials and protective wrapping suited for each product type.
4. Force Majeure:
   • 24by7 Publishing will not be liable for delays or failure to deliver due to circumstances beyond our control such as natural disasters, strikes, pandemics, or governmental restrictions.

Summary of Delivery and Shipping Policies

• Orders are shipped only after payment confirmation.
• Domestic shipments typically ship within 7-14 business days and may take up to 15 business days for delivery.
• International shipments ship within 7-14 business days through registered courier services.
• Customers are responsible for providing accurate shipping details and paying any customs fees.
• Returns and refunds are accepted under specific conditions with a clear return procedure.
• Lost or damaged shipments are handled with cooperation from courier companies and customer communication.
• Customer support is available through phone, email, and web for all order-related queries.
• 24by7 Publishing ensures professional packaging and delivery tracking to maintain a high standard of service.